Privacy Policy
We respect your privacy and want you to understand how your information is collected, used, protected and shared when you interact with In The Game.
Clear information. Responsible use.
We collect what we need
Information helps us manage accounts, reservations, memberships, payments and facility services.
We use trusted providers
Service providers support booking, payment processing, communications, analytics and business operations.
We do not sell your information
In The Game does not sell personal information for money or sell text-message consent for third-party marketing.
You have choices
You may opt out of marketing and request access, correction or deletion when applicable.
Information We Collect
We may collect information that you provide, information generated when you use our website and services, and information needed to operate our facility safely.
Personal information you provide
- ✓ Name, email and phone number
- ✓ Mailing or billing address
- ✓ Account and membership information
- ✓ Reservation and booking details
- ✓ Program, event and lesson registrations
- ✓ Emergency contact information
- ✓ Communications sent to us
- ✓ Waiver and facility-form information
Payment information
When you make a purchase, payment information is processed by our payment-processing provider. In The Game generally does not directly store complete credit or debit card numbers.
Information collected automatically
This may include your IP address, browser, device, operating system, pages viewed, visit date and time, referring website, website interactions, cookies and analytics information.
Facility Security Information
For the safety and security of guests, employees and property, our facility may use security cameras in public and operational areas. Cameras are not placed in private areas such as restrooms or changing areas. Recordings may be reviewed for safety, loss prevention, incident investigation or legal compliance.
How We Use Your Information
- ✓ Create and manage accounts
- ✓ Process payments, bookings and memberships
- ✓ Register guests for programs and events
- ✓ Provide customer service
- ✓ Send confirmations and facility updates
- ✓ Send permitted promotional communications
- ✓ Improve services and customer experience
- ✓ Prevent fraud and protect facility safety
- ✓ Maintain business and accounting records
- ✓ Meet legal obligations and enforce agreements
Email and Text Communications
We may send transactional messages about reservations, memberships, purchases or your account. If you consent to marketing, we may also send information about events, leagues, specials, memberships and other offerings.
We do not sell your consent to receive text messages or share that consent with third parties for their own marketing.
Cookies and Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website use, improve performance and measure advertising effectiveness.
You can block or delete cookies through your browser settings. Some website features may not function correctly when cookies are disabled.
How We Share Information
We may share information with trusted providers that support website hosting, reservations, account management, payment processing, communications, analytics, accounting, technical support and security. Providers may access information only as needed to perform services for In The Game and are expected to protect it.
Information may also be disclosed when required by law; to protect the rights, safety or property of In The Game, our guests or others; during a merger, financing, sale or transfer of business assets; or with your consent or direction.
Third-Party Websites and Services
Our website may link to outside booking platforms, payment processors, social-media pages or other services. Those services operate under their own privacy policies and practices. In The Game is not responsible for the privacy practices or content of third-party websites.
Children’s Privacy
Our programs and facility may serve children and families. However, our website is not intended to collect personal information directly from children under 13 without a parent’s or legal guardian’s involvement and consent.
Parents or guardians should complete registrations, purchases, waivers and account creation for children under 13. If we learn that information was collected directly from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
Data Security and Retention
We use reasonable administrative, technical and physical safeguards to protect personal information. However, no website, electronic transmission or data-storage system can be guaranteed completely secure. You are responsible for protecting your account password and should notify us if you believe your account was accessed without authorization.
We retain information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, protect legal rights and comply with applicable law.
Your Privacy Choices
Depending on applicable law, you may ask us to:
- ✓ Explain what information we maintain
- ✓ Correct inaccurate information
- ✓ Delete certain information
- ✓ Stop promotional communications
Some information may need to be retained for legal, accounting, safety, fraud-prevention or legitimate business purposes. We may need to verify your identity before completing a request.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website or services after an update means that you acknowledge the revised policy.
Contact In The Game
Contact us if you have a question about this policy or would like to submit a privacy request.
Ramsey, Minnesota 55303
